Luggage Handling

Bell storage areas hold valuable items during the guest’s stay. Perhaps you have guests who prefer to store their empty luggage in bell storage. Also, you may have guests who ship their luggage to the hotel in advance of their arrival. An organized bell storage room is essential to providing efficient bell services to both individual guests and groups.

MS Bell provides a method of organization by labeling areas within Bell Storage with a bar code. Bell staff scan the shelf or area where they are placing an item creating a clear trail of where items are held. When retrieving the items, bell staff need only look in the digital storage log for the guest’s name or room number to find the location of those items. This eliminates the process of searching an entire storage room for items when retrieving for a guest.

When a bag goes missing, the comprehensive records in MS Bell show a clear picture of the last known location of the bag. Items can be recovered much more quickly and with less time investigating and running around the hotel in search. Security teams will spend less time looking at camera footage to identify the movements of missing items.